Job Actions

Job Information

Workforce Analyst I
ALLENTON MO 63001
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-85755462

Company Profile

Centene Corporation

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Workforce Analyst I
HourlyPosition Purpose: Use ACD phone system to assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage.Monitor real-time call activity at various call centers and make necessary staffing adjustmentsCoordinate scheduling of all offices with call center supervisory staffMonitor agent productivity and provide feedback to call center supervisory staffGenerate reports daily, weekly, monthly, annually and ad hoc. Detail forecasts, plans, schedules and performance, both in advance and in reviewIdentify, evaluate and report call center issues and differentiate between workflow, technical, external or staffingWork directly with the department head on strategic planning and new business implementation and forecasting


TITLE: Workforce Analyst I


LOCATION: St. Louis, Missouri


REQNUMBER: 1089254


COMPANY: Health Insurance Operations


POSITION TYPE: Hourly


More Information »